For Patients & Visitors
Hospitalist Service
Physicians specializing in the care of hospitalized patients, called hospitalists, will serve as your “hospital physician” while you are a patient in the hospital. Your primary doctor and your hospitalist work closely together to make sure you get the best possible care during your stay.
Because hospitalists work only in the hospital, they are able to give you the focused care you need during your hospital stay while keeping your primary care physician involved and informed of your condition and progress during the course of your hospital stay.
At the end of your hospital stay, your medical care will be turned back over to your primary care physician who will receive a detailed summary of your hospitalization from your hospitalist.
Meals/Room Service
The Department of Food and Nutrition has an innovative meal delivery system called Room Service. You will receive a menu in your room upon admission and instructions on how to place your meal order by calling an internal extension from your bedside phone. You can place your meal order after your physician has ordered your diet.
We have nutrition representatives to assist patients and their families, if needed. We make all the meals to order, so please allow up to one hour for delivery of your meal. Guest trays are also available through this service for a nominal fee of $5.00.
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Telephone
So that you can stay in touch with family and friends, telephones are provided in every patient room except those in the Critical Care Unit.
Long Distance Calling (for patient phones)
- Dial 9 + 0 + Area Code + Number
- Patient will be presented with billing options
Billing Options
- Collect - dial 11
- Calling Card - can use any card
- Billing To Another Number - someone must be at the “Bill To” number to accept / approve the charges. “Bill To” number also must be allowed to accept collect call charges (no block on line).
To reach an extension inside the hospital, dial the last 4 digits of the phone number. All incoming calls are directly connected to your room. For the health and well being of our patients, incoming calls can not be received before 8am and after 10pm.
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Mail and Flowers
Signature Healthcare Brockton Hospital volunteers deliver mail and flowers daily. For medical reasons, patients in the Critical Care Unit may not receive flowers.
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Visiting Hours
Our visiting hours are designed to accommodate both your needs and the needs of your family and friends.
Visiting hours are between 11 a.m. and 8 p.m.
Whenever possible, we attempt to be flexible and accommodate your visitor at a time that is convenient for the both of you. Please check with your nurse with any specific questions.
Due to the nature of certain medical conditions, the following areas have specific visiting hours:
Maternal - Newborn
- Father/support person 24 hrs/day
- All other visitors 11 a.m. - 8 p.m.
Critical Care Unit
- Visiting times depend on the patient’s condition.
Psychiatric Unit
- Monday - Friday 4:30 p.m. - 6:30 p.m.
- Weekends/Holidays 1 p.m. - 3 p.m. and 6 p.m. - 8 p.m.
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Automatic Teller Machine (ATM)
A HarborOne Credit Union ATM is located in the main lobby next to the Cashier’s window. The machine accepts a number of cards including those with the registered trademarks of NYCE, Cirrus, Plus, Honor and Pulse.
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Cafeteria & Courtyard Café
Our Cafeteria (located on the second floor) and the Courtyard Café (located next to the Gift Shop in the main lobby) welcome visitors at these hours:
Cafeteria (open daily):
- Breakfast 6:30 a.m - 10:30 a.m.
- Lunch 11:15 a.m. - 1:30 p.m.
- Cold food only 1:30 p.m. - 4:30 p.m.
- Dinner 4:30 p.m. - 6:30 p.m.
- Cold food only 6:30 p.m. - 7:00 p.m.
- Courtyard Café (open Monday - Friday): 6:30 a.m. - 1:30 p.m.
Vending machines are available in both locations 24 hours a day.
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Gift Shop
If you or your visitors wish to buy magazines, paperbacks, stationery, stamps, candy, jewelry, phone calling cards or other sundries, please visit our Gift Shop.
The Brockton Hospital Gift Shop, located in the main lobby, is open at the following times:
- Monday-Friday 8:30 a.m. - 7:00 p.m.
- Saturday 12 noon - 7:00 p.m.
- Sunday 12 noon - 6:00 p.m.
For any questions, you can contact the Gift Shop from your bedside phone at ext. 2011. If staff is available, phone orders may be delivered to patient rooms.
Newspapers are also available in vending machines outside of the Emergency Room entrance.
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Public Restrooms
Public restrooms are located in the following areas:
First Floor
- Main entrance by the Information Desk
- In the Emergency Department waiting area
Second Floor
- Near entrance to the Cafeteria
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Public Telephones
Public telephones are located in the main lobby across from the Courtyard Café and in the Emergency Department waiting area.
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Social Work Services
Ext. 7293 (508-941-7293)
Each medical unit in the hospital has an assigned social worker to assist you and your family with services in the community or the hospital. We are available to answer questions such as, completing a Health Care Proxy, insurance concerns, specialized programs to treat substance abuse problems, Hospice, long-term care nursing home placement, and various post-hospital services.
The social worker can be reached by calling ext. 7293 between the hours of 8 a.m. to 4:30 p.m. Monday through Friday, or by asking your nurse to contact the social worker assigned to your floor during weekends and holidays.
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Health Care Proxy
Before or during hospitalization, it is always important to consider creating a Health Care Proxy or “advanced directive.” This legally recognized document allows you to appoint another person as your “healthcare agent” in the event you become unable to make healthcare decisions for yourself.
If you would like to prepare a Health Care Proxy, please contact your physician, nurse or social worker. The Social Work department can be reached at ext. 7293 (508-941-7293).
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Interpreter Services
Signature Healthcare Brockton Hospital offers interpreter services to non-English speaking residents with a team of foreign language interpreters on staff. Brockton Hospital also has a variety of forms and patient instructions translated into French, Portuguese and Spanish, the three dominant languages of the greater Brockton community. These services are provided to the patient and/or their family at no cost.
In addition, the hospital subscribes to the AT&T Language Line, which provides around the clock interpretation services in 144 languages. Services are available for deaf and hard of hearing patients. American Sign Language interpretation is available through live interpreters or through Deaf Talk services. In addition a TTY Phone (telephone relay system) and amplifier receivers are available for patient use. For more information about any of these services, please speak to your nurse.
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Patient Representative
Ext. 7356
At Signature Healthcare Brockton Hospital we understand that there are times when patients or their family members may have questions or concerns during their hospital stay. Our patient representative is available to assist you with any questions, concerns or complaints you may have. The patient representative is available Monday through Friday, 8:30 a.m. to 4:30 p.m., with the exception of holidays, and can be reached at ext. 7356 (508-941-7356) or by asking the hospital operator to page the patient representative. On evenings, nights or weekends, you may leave a message at ext. 7356 and the patient representative will return your call on the following business day. If your concern is urgent or you need immediate assistance, please call the hospital operator and request that the Nurse Administrative Coordinator be paged to assist you.
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Pastoral Care
The hospital’s non-denominational chapel is always available and provides a quiet place for prayer or meditation for patients and family members. It is located on the hospital’s first floor between the Emergency Room and the front lobby. Local priests, ministers and rabbis frequently visit the hospital. To meet with the chaplain or arrange for a prayer or service of any faith, please call the Signature Healthcare Brockton Hospital Pastoral Care office from your bedside phone at ext. 2550 or ask your nurse or social worker.
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Pain Service
In keeping with our institutional and ethical responsibilities, we are dedicated to providing you with the best level of pain relief that may be safely provided. Your doctor or nurse can arrange a consultation with the Pain Management service.
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Patient Financial Services
Financial Counselors are available to assist you with questions regarding insurance, public assistance programs, Uncompensated Free Care program, and making payment arrangements.
To reach a counselor (Monday - Friday)
- 8 a.m.- 4:30 p.m. please call ext. 7919 (508-941-7919)
- 4:30 p.m.-11p.m. please call ext. 7790 (508-941-7790)
- Case Management - Ext. 7066 (508-941-7066)
Your Case Manager is a registered nurse (RN) who will work with you to help decide what the most appropriate discharge plan is for you and will coordinate these plans. You can contact your Case Manager by dialing ext. 7066 (508-941-7066). The message you leave will be conveyed to your Case Manager who will respond to your questions.
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Discharge
Your physician will determine when you will be medically ready to be discharged. He or she will alert other members of the health care team that you are ready to go home and the services you will need to have in place before your discharge. Your nurse will review your discharge instructions and your medications. You will be given a written copy of these instructions to use as a reference at home. Our preferred discharge time is 11 a.m. however there are times when due to the patient’s condition and/or required treatment that discharge may be at a later time.
An associate or a volunteer may escort you to the front door. There will be a wheelchair available should you require one. Please have your family member or friend drive up to the front door of the hospital to pick you up. If there are any financial issues incomplete at the time of discharge, you will be asked to call the financial counselor at ext. 7919 before you leave the hospital.
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Medical Records
Please contact the Health Information Management (HIM) Department should you need medical records. HIM can be reached at 508-941-7069.
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